Privacy notice

Data we process

From agents who use the dashboard: name, email, WhatsApp number, account details and the property inventory they register.

From people who write to an agent's WhatsApp: name and phone number as shown on WhatsApp, their messages, voice notes (and their transcripts), images or locations they send, and what they share about what they're looking for (property type, area, budget, payment method, timing and rental requirements). We do not request sensitive personal data.

How we use it

Necessary purposes: replying to messages the person sends; understanding what they need to show them listings from the agent's inventory; organizing and prioritizing prospects (qualification) and alerting the agent when someone is ready to move forward; letting the agent continue the conversation; operating, securing and improving the service.

Qualification is automatic and only used to prioritize attention: the decision to attend, offer or close a deal is always made by the agent.

Purposes that require your consent: sending you reminders about your search or your showings and promotional messages from the agent (for example, new listings that match what you are looking for). They are only sent if you agreed to receive them, using templates approved by Meta, and you can withdraw your consent at any time without affecting replies to your messages.

We do not sell personal data.

Who we share it with

With the real estate agent the person wrote to, who follows up.

With providers that process data on our behalf and under our instructions (processors): Meta Platforms (WhatsApp Business Cloud API) to send and receive messages; Supabase for secure storage; and Google (Gemini) to process message language and transcribe voice notes. These providers may process data outside Mexico with equivalent safeguards.

Beyond these cases, we only share data when required by a competent authority.

How long we keep it

While the agent's account is active and as needed to follow up on the deal; afterwards it is deleted or anonymized, except where the law requires us to keep it.

Your rights (ARCO) and how to stop messages

You can access, rectify, cancel or object to the processing of your data, and withdraw your consent, by writing to [email protected]. Include your name, the phone number you wrote from and your request; we will reply within 20 business days.

If you no longer want messages from the assistant, including reminders and promotions, write "stop" in the chat or ask to talk to the agent.

Security

We apply technical and administrative measures to protect data: encryption in transit, per-account access control (each agent only sees their own information) and a record of who handles each conversation.

Changes to this notice

We will publish any change on this page, with the date of the last update.